If you purchase a 4G Phone-in-a-Box from our retail partners, you should review the back of the box to determine the lock period applicable to that device. Following the 60 day lock period following device purchase, we do not lock our phones at any time. The device lock code is what we provide for eligible customers to unlock their device to use on other carriers. The PUK code is what we provide you if your SIM Card gets locked, and you run into issues with using your device. Your PUK code is the 8 digit number found on either the SIM or the additional SIM packaging. After 60 days, we will automatically remove the lock. The PUK code is different from our device lock code. Prepaid customers – Locked for 60 days from purchaseĭevices that you purchase from Verizon and certain devices purchased from our retail partners are locked for 60 days after activation.Verizon service canceled while device is locked - Device remains locked until 60-day requirement has been met.Customers porting out service – Device remains locked until 60-day requirement has been met PUK code is also known as the Personal Unlocking Key and just like we’ve got security codes and pins for our mobile phones, this one is for our sim cards.

Device purchased on a device payment agreement and paid off prior to 60 day requirement - Locked for 60 days from purchase.Device purchased at full retail price or on a device payment agreement – Locked for 60 days from purchase.Select your locked phone under 'My devices & add-ons.' Click Manage my device. Please see examples below for more information: If you have AT&T, you can follow these steps to get your PUK: Sign in to your AT&T account dashboard and click My wireless. This policy applies to new and existing customers, postpaid and prepaid plans and customers porting their service to another carrier. Beginning on, devices purchased from Verizon are locked for 60 days from the date of purchase.

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